JOB TITLE: Customer Relations Specialist (CRS)
DEPARTMENT: Program Team
REPORTS TO: Executive Director
LOCATION: Island County
FLSA STATUS: Non-Exempt
OUR MISSION: The Big Brothers Big Sisters of Island County (BBBSIC) mission is to provide children facing adversity with strong and enduring, professionally supported, one-to-one relationships that change their lives for the better, forever.
Each employee of Big Brothers Big Sisters of Island County helps to extend the mission of the agency in specific ways as outlined in the position description. The essential functions of the position include but are not limited to the following:
This position is responsible for providing high-level customer service in response to our clients and staff. The Customer Relations Specialist will efficiently and professionally respond to volunteer and family inquiries and enter data into the database system. They will begin the client enrollment process in a timely manner and ensure a smooth transition to the next member of the Program Team. Their responsibilities will include ensuring appropriate responses to all initial contacts made to the agency, conducting the multi-layered background and reference checks needed for volunteer enrollment, and other administrative duties as required. This position will connect children facing adversity with positive adult mentors that can help transform their future. Position may require evening and weekend hours for participant related needs.
Essential Functions, Responsibilities and Accountabilities:
AGENCY SUPPORT RESPONSIBILITIES:
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands or required skills. BBBS of Island County may at its discretion add to or change the duties of the position at any time.
Employment with BBBS of Island County is “at will,” meaning that either the employee or BBBS of Island County may end the employment relationship at any time and with or without cause.
EQUAL EMPLOYMENT OPPORTUNITY
BBBS Island County is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
AMERICANS WITH DISABILITIES ACT
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.